Professional Hard Drive Data Recovery

When your hard drive fails, every minute counts. Total Data Recall provides professional hard drive recovery services from our Class 100 clean room laboratory in Alexandria, Sydney. With a 93% success rate across all drive types and failure scenarios, we are trusted not only by thousands of individuals and businesses across Australia — but by other data recovery companies and computer repairers who rely on us when they need results. If you have lost data from a hard drive, we can help.

Total Data Recall specialises in  hard drive recovery from all brands of hard drives; whether these are internal hard drives or external hard drives our team successfully recovers from all these hard drives on a daily basis.

We assist home users, business users and government users recover data from any type of mechanical damage, logical damage, firmware damage, liquid damage and more on a daily basis.

We recover data from all types of

• Desktop and external hard drives
• Clicking, buzzing or grinding sounds
• Notebook hard drives
• 1.8 inch hard drives including hard drives from Mac book Air
• Solid State hard drives

Over our time working on different hard drives we know the issues that some drives will develop more than others and as such have our own recovery process in dealing with these drives, this has successfully helped us recover more data than some other companies have due to our knowledge of drives.

If your hard drive is displaying any of these symptoms it is important to stop using your drive immediately, Ongoing use of a drive with these symptoms will result in irrecoverable damage being caused to the media.

• Hard drive producing a clicking sound.
• Hard drive producing a clunking sounds.
• Hard drive making buzzing sounds.
• Hard drive making a grinding sound.
• Hard drive producing smoke from the controller board.
• Hard drive has been in water or a fire.

Less serious damage that we also successfully recover from includes the items below, Once again it is important to stop using the affected hard drive immediately to maximize the possibility of a successful recovery.

• Viruses that have stopped the pc from booting correctly.
• Deleted hard drives and files.
• Accidental formatted hard drive.
• Windows or your operating system freezing or not starting correctly.

Hard Drive Brands We Recover

Our data recovery lab recovers data from every major hard drive manufacturer including Seagate, Western Digital (WD), Samsung, Hitachi, Toshiba, Maxtor, LaCie, G-Drive, Iomega, SanDisk and more. We also recover data from all form factors — desktop 3.5″ drives, laptop 2.5″, 1.8″ drives as used in Video cameras, external portable drives, and enterprise-grade drives.

We recover data from both traditional spinning hard disk drives (HDD) and solid state drives (SSD) including SATA SSDs, NVMe M.2 SSDs, and PCIe SSDs. SSD data recovery is a specialist field that requires different techniques to traditional hard drive recovery, We have specific data recvoery tools to handle the different types of jobs we see, — our engineers are trained and experienced in both.

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Professional Hard Drive Recovery — Trusted Australia-Wide

Total Data Recall is trusted by individuals, businesses, government agencies, law firms and medical practices across Australia. We are also trusted by other data recovery companies and computer repairers throughout Sydney and Australia who refer their most complex cases to our laboratory — a testament to the expertise and equipment we have invested in over 24 years of operation.

We accept drives from customers across Australia including Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, Hobart and Darwin. We organise a free collection for our interstate customers  back to our Alexandria laboratory using a tracked service. We provide secure return shipping of recovered data to anywhere in Australia.

Our engineers stay current with the latest recovery techniques and invest continuously in specialist hardware and software tools. This means we can recover data from drives that other services have been unable to retrieve — including cases where customers have already attempted recovery elsewhere.

How the Hard Drive Recovery Process Works

Getting your data back is a straightforward four-step process.

Step 1 — Free Assessment

Bring your hard drive to our Alexandria laboratory, post or courier it to us from anywhere in Australia. Our engineers will assess your drive within 2 hours at no charge and provide a clear diagnosis and quote.

Step 2 — Recovery

Once you approve the quote, our engineers begin the recovery work, if required  in our Class 100 clean room. Standard recoveries are typically completed within 1 to 2 business days. Priority and emergency turnarounds are available for urgent cases.

Step 3 — Data Verification

Before we return your data, you verify that all your important files have been successfully recovered. We transfer your recovered data to a new storage device or provide secure digital delivery.

Step 4 — Transparent Pricing, No Surprises

For most recoveries, if we cannot retrieve your data you pay nothing. For mechanical recoveries requiring specialist parts, any potential charges are communicated to you before work begins — you decide whether to proceed. There are never any hidden costs or surprises at any stage of the process.

Frequently Asked Questions

Can you recover data from a clicking hard drive?

Yes. A clicking sound typically indicates a mechanical failure such as a head crash. This type of recovery must be performed in a clean room environment. Do not continue to power on a clicking drive as this risks further damage to the platters. Contact us immediately for a free assessment.

How long does hard drive recovery take?

Standard recoveries are completed within 1 to 2 business days. We also offer a priority emergency service for urgent cases. Complex mechanical recoveries may take longer depending on the extent of the damage. with over 9000 drives in stock for spares, we can offer one of the quickest turnaround times as we are not trying to source parts from overseas, Currently our hard drive spare parts range  in size from 250MB to 24TB.

Does your no data no fee guarantee apply to all recoveries?

Our no data no fee guarantee applies to the majority of recoveries including all logical, firmware and non-mechanical cases. For mechanical recoveries that require specialist parts such as replacement heads — where significant time and components must be invested before a result is known — a partial fee may apply if the recovery is unsuccessful. We will always explain this clearly upfront and you must approve any potential charges before work begins. The initial assessment is always completely free with no obligation.

Is my data confidential?

Absolutely. We treat all customer data with strict confidentiality. Your files are only accessed by our engineers for the purpose of recovery and verification. We do not retain copies of your data after your case is closed. We are happy to sign an NDA if required.

Further more all work is performed inhouse, We don’t outsource our jobs.

Can you recover data from an external hard drive?

Yes. We recover data from all external hard drives including portable drives, desktop external drives, and network-attached storage devices from all major brands.

What if another service has already attempted to recover my drive?

We regularly assist customers whose drives have been examined or attempted by other services. In many cases we are able to recover data that others could not. Contact us for a free assessment regardless of what has already been attempted.

Do you recover data from Mac hard drives?

Yes. We recover data from all Mac drives including Apple’s proprietary SSDs, standard SATA drives used in older iMac and MacBook models, and drives formatted with HFS+, APFS and all Mac file systems.

Can you recover data from a water or fire damaged hard drive?

Yes. We recover data from drives damaged by water, floods, fire, smoke and heat. If your drive has been physically damaged, contact us immediately and do not attempt to power it on — powering on a water-damaged drive can cause permanent data loss.

Do you offer hard drive recovery for businesses?

Yes. We work with businesses of all sizes across Australia including small businesses, enterprises, government agencies, law firms, medical practices, and IT service providers. We are also trusted by other data recovery companies and computer repairers who refer complex cases to our laboratory.

Call us on 1800 732 255

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